饭店英语期末考试总结(1).doc

豪华套间deluxe suite 行政套间 executive suite 总统發间 presidential suite

TWB twin bed room

特殊要求 special request 到店日期arrival date

以。。的名义 under the name of 取消预订 cancel the reservation

确 认预订 confirm the reservation/booking 巾务改预定 revise the reservation 海呆 a room with a sea vicw/gardcn view 淡季 off season

机场接送 airport pick up service 未到客no show 客房价room rate 前厅部 FO front office 餐饮部 FB food and beverage 客房部 HSKP house keeping 外国散客 FIT foreign indival travel 豪华单人房deluxe single 可退押金 refundable deposit 己被订满的booked up 离店日期 departure date 可用的空房room available 房价 room rate

团队侦 订 group rcscrvration 旺季 peak season

有保证的预定房guaranteed reservation 山景 mountain view

顺便问一下，如果可能的话，你能把这10个房间安排在同i楼层吗？

By the way, could you arrange these ten rooms on the same floor if that's possible?

对于团体预定，旺季九折，淡季八折

For group reservations, there?s a 10% discount in peak-seas on，and 20% in off-season

你愿意用行用卡来•保预订吗？

Would like to make a guaranteed reservation by credit card?

你打算用何种方式付款？

How will you be settling the account?

恐怕我们现在没有多余的双人房了，你介意改定两个单人房吗?

I'm afraid we have no TWB available・ Would you mind two single instead?

您能再交2000元来in保您修改的预定吗？

Could you pay 2000 yuan more to guarantee your revised reservation?

我们期待您的到來

We^re looking forward to your coming Unit 2

登记、入住 registration 请客人填写入住窃记表

Ask the guest to fill in/out the registration form

前台 front desk 接待台 reception desk 接待员 receptionist 护照 passport

延长您的居住extend your stay 确认两通知confirm notice 职业 occupation > profession 居住地 current addressresidence 签发地 place of issue 无侦定客walk in guest 散客 FIT foreign indival travel

空房 vacant and available

在外过夜房sleep-out 预定更改表amendment list 当H取消订房表cancelation list 提前退房表 unexpected departure 延期退房表extension list

房租折扣及免费表 discount & complementary list 未到客人表 no-show guest 客房收入报 n room revenue report

今 口入住 VIP 报告 today's VIP stay-over report

如果您有任何问题或要求，请随时来找我们

If you have any problems or requests, please don'l hesitate to ask us

根据预定记录，您预定了一个海景双床房

According to the record, your reservation is for a twin room with a sea view

由于您的房门会自动锁上，所以请确保您外出时带好钥匙卡

Since the door of your room locks automatically, so please make sure that you have your key card when you leave the

room

你打算如何付款？用现金、信用卡、旅行支票

How would you like to settle your bill/make payment? In cash/By credit card/ With traveler's check

行李员会帮您拿行李，并带您到房间

The bellman will show you up to your room with your luggage/baggage Unit 3

保险箱 safe deposit box 客房送餐服务room service

提供旅游信息 offering tourist information 亨冇 良好声誉 enjoy a good reputation 取物条claim tag

（客房内）小保险箱in-room safe 彳亍李搬运服务bell service 房内设施 room facilities 楼顶观光花园rooftop garden 行李架 luggage stand 行李车 luggage cart 自助项目 self service item 行李标签luggage tag 磁卡钥匙key card

我们有免费从机场到酒店的往返巴士

We run a shuttle bus from the airport to the hotel free of charge

我们冇从机场到酒店的免费巴士

Wc run a courtesy bus from the airport to the hotel

我随信附上我们酒店的电了版的手册，附件包含我们酒店的总体介绍以及价H表

I enclose an e-version of brochure of our hotel which includes a general introduction to our hotel and a room rate list in the attachment

我们酒店旁的便利店24小吋营业

The convenient stores next to our hotel open round the clock

你们这里冇失物招领处么，我的钱包丢了

Do you have a Lost and Found Desk? My purse is missing

您的行李箱里是否有贵重或易碎物品

Is there anything valuable or fragile in your suitcase?

礼宾员是一个非常具有挑战性的工作

It's a very challenging job to be a qualified concierge Unit 4

东方明珠 Oriental Pearl Tower 明十三陵Ming Tombs 径U走 walk straight ahead 指足各 give directions 出租车计价器a taxi meter 工艺 arts and crafts 金钥匙 Golden Keys 信息服务 information service 电话薄 telephone directory 叫车 hire a taxi 报刊架 newspaper rack 公共交通 public transportation 旅游景点 a tourism attraction

至少他需要知晓一些基本信息，如餐馆、俱乐部、剧场的信息，并能够按照客人的耍求给她们推荐可以去 的场所

At least he has to know some basics, the restaurants, the clubs, the theaters, and be able to recommend places to guests on request

他应该乐于和客人接触，并喜欢帮助他们

He should be interested in meeting people and have a desire to help them

径玄向前走到走廊的尽头，你会看见艺术和手工艺品中心在你的右手边

Walk straight ahead till the end of the corridor. You can see the arts and crafts center on your left

奥林匹克运动会提供了一个向世界展示现代北京的机会

The Olympic Games have offered a unique opportunity to present a modern Beijing to the world

酒店册子按需捉供

Brochure of our hotel is available on request Unit 5

挂断电话 hang up the phone

接通电话 put through/transfer the phone 留 言 leave a message 分机 extension

国内长途 DDD domestic direct dial 长途电话 long distance call 叫人电话 Person to person call 叫号电话 Station to station call 来点过滤服务screen call service 国际直拨 IDD international direct dial

服务费 service charge 电话接通音 line-through tone 对方付费电话collect call 国际字冠 international prefix 区号 area code 市内电话local call 叫醒电话wake up call 热线 hotline

很抱歉，内线无法转接

I'm sorry we can’l transfer calls from the house phones

请确保在您离开之前灯己经关抻了

Please see to it that the lights are switched off before you leave

您冇任何问题的话，可以查阅房间内的《服务指南》

Should you have any questions, you may refer to the Service Directory in your room

我这就为您转接到留言台、意大利餐厅

PH put you through to the Message Desk/Italian restaurant

国家代码列表在您房间里的服务指南上

The country codes arc listed in the Service Directory in your room Unit 6

兑换夕卜币 exchange foreign cuiTency

j奥元AUD

加元CAD

面额是 100、50、20 元一张的 in hundreds/fifties/twenties 一张五元、十元、二十元的钞票

A five-yuan/ ten-yuan /twenty-yuan note

夜申 night auditor

可退押金 refundable deposit

国际大来俱乐部卡Diners Club International 离店 H 期 departure date 记账系统 accounting system 旅行支票 traveler's check 外币兑换水单exchange memo 日木信用局卡JCB card

机场外币兑换处Airport Exchange Office 商务酒店 commercial hotel

我对我的失谋感到非常抱歉

I do apologize for my miscalculation 请妥为保存，在六个月出境时可凭木人护照和此水单兑回外汇，超过六个月

此水单失效

Please keep this carefully, part of unused yuan can be reconverted into foreign currency according to your passport and the EXCHANGE MEMO when the holder leaves China within six months; the EXCHANGE MEMO is invalid after Six nlonths

你想耍大额钞票还是小额钞票？

Would you like the notes in large or small bills?

根据酒店规定，我们不接收个人支票

We don't accept personal checks according to the hotel policy

我想从您的保险箱里面取冋我的物品

Fd like to get my valuables back from your safe deposit box

今夭对美元的汇率是1:6.97

Today's rate of exchange is 6.97 to the dollar

我帮您结算账单

I will calculate/draw up the bill for you

对不起，我在开账单时弄错了，真的很抱歉

Fm sorry I made an error when I drew up your bill. I do apologize for that Unit 7

租丿 IJ 电脑 rent laptop computer 发传真send fax 往返票 round trip ticket

单程票 one way ticket/single ticket 过道座aisle seat 悠窗座 window seat 经济舱 economy class 上铺 upper bunk 卜•铺 lower bunk 中美 Sino-American 屮丨 I Sino-Japanese 饮食服务 catering service 通常来说 on a daily basis 纤维fiber 口译 interpret 口译者 interpreter 自给自足的self-contained

同声传译 simultaneous interpretation

同声传译系统 simultaneous interpretation system 标准时间standard time

双面打印 double-side printing 价目表 tariff list

笔记本电脑laptop computer 玄飞航班 non-stop flighl

互联网接入服务Internet access service 时差 time difference 列车时刻表train timetable

一个设施齐全的商务中心配冇电脑、互联网接口，还冇包括打印机、扫描仪和复印机在内的机器

A self-contained business center is equipped with computers, Internet access and machines combining printer, scanner and photocopier

商务中心为客人提供打字服务，每千字收取50元

Our business center provides typing service for the guests, and charges 50 yuan per thousand words

请记住至少在飞机起飞前一个小时办理行李托运

Please remember to check your luggage at least one hour earlier than the departure time

会以行程需要马上发送到木部

Here's a convention schedule which should be send to our headquarters right now